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Customer satisfaction and NPS

Customer satisfaction - getting it right for customers Customer satisfaction is about discovering how well the product or service customers receive matches with expectations, and whether those products and servers are good enough to be recommended to friends or colleagues.

Our bespoke customer satisfaction programmes are deliberately designed to be lightweight for customers - fast, quick and easy to complete, while giving space for customers to provide the detail they feel is relevant.

Options include NPS (Net Promoter-type scores), lightweight menu-based CSat, and win-loss analysis for key account management, and can be carried out as periodic or event-driven solutions with automation and direct integration into dashboards and reports.

Our CSat designs can be run as periodic surveys, built into customer experience programmes or account management reviews, or tied to automated systems for ease of management

For help and advice on carrying out customer satisfaction and engagement research contact

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